Агромаркет24 компенсировал бракованную посылку растений. Продолжение истории с саженцами на букву Ху

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Today is November 1, 2022, and on October 10 I was unpacking a parcel with plants from Agromarket24. You can see it here https://youtu.be/gQFaV8OceKw
I wrote to the company the same day according to the instructions enclosed in the box. Then the manager contacted me. I have provided all the photos of unusable plants and a text description, which I am dissatisfied with. After each of my letters, I had to wait for a response for several days, as it was stated “until seven”. But the answers came, and today the dialogue ended with a positive result. Everything was polite and understanding. They explained to me that they did not charge me for the fir, which was not in the box, that this was the amount for delivery, and not for the fir, but it would be compensated. As a result, they returned the money for two persimmon seedlings, two raspberry roots, cranberries that fell out of the pot and for delivery. I am very glad that the Agromarket24 store is meeting customers halfway and correcting mistakes. And I really hope that there will be no more such mistakes. After all, it is much more productive to send high-quality plants at once, rather than wasting resources on rotten sticks and not upsetting customers. Because no one can return the lost time spent waiting.
I highly recommend that people who are unlucky enough to get low-quality seedlings do not give up, but write to customer support and insist on solving the problem. And be sure to write honest reviews. It helps beginners a lot!
Thank you all for your support!
#owlhouse #mygarden #owl