UK: Facebook whistleblower says platform makes hate worse

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Facebook whistleblower Frances Haugen said the platform is making online hate worse during a hearing in London on Monday.
“Unquestionably, it’s making hate worse,” said Haugen, former Facebook product manager.
Haugen appeared at a joint committee of MPs and Lords at the UK Parliament, analysing a draft legislation on harmful online content.
She went on to question the company’s recent decision to hire 10,000 engineers in Europe to deal with the metaverse.
“I was like, ‘Wow, do you know what we could have done with safety if we had 10,000 more engineers?’ It would have been amazing,’ said Haugen.
As part of its online safety bill, the UK government is considering bringing forward criminal charges against those responsible for failing to tackle harmful content on their platforms.
Facebook founder Mark Zuckerberg and the social network have since spoken out against Frances Haugen’s accusations and put forward their own initiatives to fight hate online.

SOT, Frances Haugen, Former Facebook product manager: “Part of why I came forward is that I am extremely, extremely worried about the condition of our societies, the condition of the world itself and the interactions and the choices Facebook has made and how it plays out more broadly. Things I am specifically worried about are engagement-based rankings which Facebook has said before, Mark Zuckerberg put out a white paper in 2018 saying: ‘Engagement-based rankings is dangerous unless the AI can take out the bad things.’ As you saw, they are getting three to five percent of things like hate speech, they are getting 0.8 percent of violence-inciting content.” *NO CUTAWAYS AT SOURCE*

SOT, Frances Haugen, Former Facebook product manager: “I’m deeply concerned about the false choices that Facebook presents. They routinely try to reduce the discussion to things like you can either have transparency or privacy, which do you want to have? If you want safety, you have to have censorship when in reality they have lots of non content-based choices that would sliver off half percentage point of growth, a percentage point of growth and Facebook is unwilling to give up those slivers for our safety. And I came forward now because now is the most critical time to act. When we see something like an oil spill, that oil spill doesn’t make it harder for a society to regulate oil companies but right now, the failures of Facebook are making it harder for us to regulate Facebook.” *NO CUTAWAYS AT SOURCE*

SOT, Frances Haugen, Former Facebook product manager: “I think there is a real thing that people are exposed to data and then they say: ‘Look at all the good we are doing,’ like yes that’s true, but we didn’t invent hate, we didn’t invent ethnic violence, but that’s not the question, the question is: What is Facebook doing to amplify or expand hate? What is it doing to amplify or expand ethnic violence?”

SOT, UK lawmaker: “You’re right, Facebook didn’t invent hate but do you think it’s making hate worse?”

SOT, Frances Haugen, Former Facebook product manager: “Unquestionably it’s making hate worse.”

SOT, UK lawmaker: “Thank you.”

SOT, Frances Haugen, Former Facebook product manager: “I was shocked to hear recently that Facebook wants to double down on the metaverse and that they want to hire 10,000 engineers in Europe to work on the metaverse. I was like, ‘Wow, do you know what we could have done with safety if we had 10,000 more engineers?’ It would have been amazing.’ I think there is a view inside the company that safety is a cost centre, it’s not a growth centre which I think is very short-term in thinking because Facebook’s own research has shown that when people have worse integrity experiences on the site, they are less likely to retain. I think regulation could actually be good for Facebook’s long-term success because it would force Facebook back into a place where it was more pleasant to be on Facebook and that could be good for the long-term growth of the company.”

#Facebook #FrancesHaugen #Zuckerberg

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