AMTRAK Bus driver harasses a deaf woman with a service dog

UPDATE: I received a response from Amtrak. July 5, 2017 "Thank you for your e-mail of March 21, 2017. Please accept my apologies for the problems you encountered and the delay in my response. We appreciate your information about the bus service you experienced. Amtrak does not own any buses, but contracts with bus companies in order to provide connections for our customers to specific areas where train service is temporarily or permanently not available. These companies contract to provide clean, safe, comfortable buses that are in good repair and treat our customers with courtesy and respect. They also agree to meet schedule requirements to maintain connections to trains at specified points. When the agreed-upon conditions are not met, Amtrak will contact the company in question to reestablish standards of service that are required to meet our contracted agreement. Information from our customers play a vital role in how these contracts play out in the future. Please be assured that Amtrak is absolutely committed both to the letter and spirit of the Americans with Disabilities Act. We calibrate our service to assure that we are providing full access to our passengers with disabilities. We provide regularly scheduled training for our on-board and station employees who serve our customers with disabilities. This is part of a major effort to improve our service to this enormously important segment of the American population. " January 23rd, 2017 • Baltimore Airport. An Amtrak Bus Driver refused service to a deaf woman with a service dog because she didn't provide papers proofing her dog was eligible to provide services.