Best Practices for Building a Community for Support and Self-Service

Your community may remind you of your university library: An abundance of great content to be found, but no easy way to access all that knowledge. In the end, harnessing your community's knowledge all comes down to search - it’s how your members and prospective customers) interact with your community in order to find what they need. Making content discoverable wherever it resides for your members can feel like a Herculean task, but it doesn’t have to be. Attend this best practices-driven webinar, with real life examples from brands like Adobe, Logitech and Salesforce, to learn six proven ways to: - Drive engagement and self-service success in your community by delivering relevant and proactive answers. - Leverage the insights from your member interactions to continuously improve your community's content. - Create intuitive search experiences that connect your members with answers, faster. No data scientist (or pocket protector) needed! Presented by: David Spinks, CEO of CMX David James, Director of Product Marketing for Coveo Watch more talks at http://cmxhub.com/videos