Brand new Rigol DP832 fails calibration

This video demonstrates an issue I had with a brand new Rigol DP832 and discusses how the dealer dealt with it. I think they did a great job given the circumstances. Here is the backstory: http://www.eevblog.com/forum/testgear/rigol-dp832-still-shipping-faulty-%28i-think%29/ http://www.reddit.com/r/AskElectronics/comments/2bruur/new_rigol_dp832_out_of_cal/ Serial number of the faulty unit is DP8C151700535.