Enterprise Predictive Inbound and IVR Blending Demo 1

The Enterprise Unified Contact Center solution meets the demands of contact centers that deliver customer service, technical support, finance, collections, or sales missions. The Enterprise Unified Communications Contact Center provides everything a large contact center needs in a hosted contact center solution. This edition is designed for call centers that require in access of 50 agents or thousands of soft agent stations. Our Enterprise Contact Center solution provides all the options needed for the modern contact center to design and implement a Unified Agent Desktop. Call center agents interact with a wide array of sophisticated technologies each day, and those technologies are advancing at such a rapid pace that a Unified Agent Desktop is essential. The typical contact center agent needs access to multiple database systems, front-office and back-office applications. Access to multiple systems is now required to satisfy a customer request on a single call or contact to achieve the allusive first-call resolution. In complex call center environments where agents must use a wide variety of applications including Windows, Cloud, mainframe and legacy systems, a unified agent desktop is essential. Off the shelf, these applications deliver a broad range of functionality and power. What they don’t do is conform to the way your agents and business processes work or work together seamlessly with the other applications in your environment. Each of these applications also has a different user interface that agents must master in order to navigate through workflows quickly. Not only must the modern contact center agent manage these applications but they also need to handle different contact with the customer generated by voice calls, chat requests, SMS messages, and email. With our tools, you can overcome the challenges of creating and implementing a Unified Agent Desktop to enhance and improve your workflow, which ultimately means an enhanced ability to server callers.