Pal's Sudden Service: 8 Step Performance Excellence Model

Pal's leadership program (Pal's BEI) has trained business leaders all over the globe from companies like Coca-Cola, 3M, NASA, American Greetings, and more. They teach their tried-and-true 8 step business excellence model, and Thom went through each of those steps with us: 1. We only work on high value problems. 2. Every standard is stated as a gap. We're here, want to be there, how to we get there? 3. Root cause analysis: ask "Why?" 3 to 5 times to find out the real problem. Any problem is really either a management, equipment, or process design problem. 4. Create a pool of solutions and pick the best one. 5. Implement 6. Verify 7. Once we know it works, we standardize it and create documents and training around this new standard. 8. We then market it to everyone in the company.