UCCX & CUIC Part 1: Getting Started with Unified Contact Center Express and CUIC
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In this video Sunset Learning instructor Marty Griffin demonstrates how to get started using CUIC in your Unified Contact Center Express Environment.
Key Topics:
CUIC Brief Overview – 1:25
Authorized Users – 3:25
Report Types and Viewers– 4:23
Supported Web Browsers – 6:39
Accessing Unified Intelligence Center – 7:30
Generating Reports Walk-Through– 8:15